The foundation begins with clarity. Every process must be precisely scoped, with boundaries drawn around what will be examined and improved. Hardware establishes the parameters, identifying which variables matter and which can be set aside. Definitions create a shared language across teams, ensuring everyone operates from the same understanding of success, failure, and acceptable variance. Without this stage, efforts scatter in multiple directions without coherence.
Defining means making explicit what was previously assumed, transforming vague intentions into concrete specifications that can be tested and verified.